Billing and refunds

Monthly renewal and cancellation

Subscriptions renew monthly at the plan price shown before payment, until cancelled. Cancel future renewals in the customer account portal. Cancellation normally leaves paid access through the current paid period. If you cannot use the portal, email support@saudi-carnival.com from the subscription email. We aim to respond within five business days.

Refunds

Where mandatory law does not require otherwise, subscription fees are not prorated for an unused portion after renewal. For a first-time subscriber who asks within seven days of the initial charge, we will refund that initial charge unless there is material abuse or fraud. Duplicate or mistaken charges will be corrected. If the paid service materially fails and we do not remedy the failure within a reasonable time after notice, contact support for an appropriate refund or credit. Nothing in this policy limits mandatory statutory withdrawal, cancellation or refund rights.

How to request help

Email support@saudi-carnival.com with the subscription email, charge date and transaction reference. Do not send a full card number, security code or password. Refunds, when approved or legally required, are returned to the original payment method where possible. Payment processing time depends on the provider and bank. Saudi-carnival does not sell event tickets or handle event admission payments.